Ya zanda I am screwed. I know it said as part of the agreement they do not have to or require to explain anything.
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Try Twitter though and plead a misunderstanding.
It does seem like property managers are having more troubles than owners of a single property. We are at least seeing more posts of hosts being booted off with no recourse.
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I’m not an attorney, but I believe that in the U.S. a company would not be allowed to force you to give up your right to sue then not make the alternative available to you.
Oh wait. I’m sorry, I didn’t see you had 27 listings. This might have more to do with that than with the 8 people who claimed you were anti gay? Maybe when the people complained, they looked at your account, saw 27 listings and shut you down. Are you doing this in a place where multiple listings are not allowed? If so you may have had your luck run out.
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No we are in medellin colombia. We have a full license to do this. Not to many are licensed. We own all the places. If I had to do over again. I would keep IB off. Anyone that I didn’t feel comfortable with I would decline and not respond to. They twist anything you say around on the extranet.
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Well, again go on Twitter and see if you can get someone to look at it. Whether it’s the issue with the discrimination claim or if it is the multiple listings, if you have proof you are not in violation, you should be able to get reinstated.
In your situation if you get no joy if you are in the US particularly I would go to your major daily paper. Airbnb don’t like bad PR and the situation is ridiculous.
Just one thing…you did contact BNB ahead of your guest complaint and tell them you wanted them to cancel the booking because instead of four they had eight people staying…didn’t you?
I told them. They planned to have 8. Im sure they told them something else. It was said over what’s app phone call. I have no proof and the renter is always believed over the home owner.
Sadly we have seen many cases where all communication about the rental needs to be on the airbnb platform.
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It seems ABB has been ‘cracking down’ on people that have many listings in the same city. I believe there were 2 other reports on this forum of that happening. I think you should absolutely try to appeal, but ABB clearly doesn’t want or need your business, and they have made that clear. Bummer!!
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I kind of guess so. They refunded $29,000 in bookings. What’s there end on that $4,000 + ? I wish I can throw away that kind of money and not give it a second thought. Funny they always on me to "add more listings ". Refer someone to host.
Only 29 thousand dollars? Oh poor you, my heart bleeds. Sorry, I’m trying to be sympathetic but honestly you’re a commercial property manager and there are plenty of other sites where you can do business, no? If you were a typical Airbnb host renting out one or two listings, it would be different. Also, I have to say that a quick google of your name and viewing a few caches show that maybe your Air experience was not so great.
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Not sure it would be different @Magwitch. I think this particular scenario could happen to any of us.
I’m the property manager. I don’t make that. But thanks for hating.
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I’m not so sure. Someone with one room to rent like you and me is not a target. I think when Air answered the call about the 8 people, they saw the multiple listings and shut him down. Perhaps they are investigating, perhaps not. It doesn’t matter to them whether he has a license or is the owner as he says. They are taking a hardline on multiple listings… Listingsthat have multiple rentals in the same location. That gets into commercial territory and I don’t think Airbnb likes that. Also they want to keep municipalities happy and that, I am sure, is one of the things cities don’t like.
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Maybe. But I’ve only ever seen instances where hosts did indeed turn out to have discriminated against guests or they were commercial operators with multiple listings. I’m not going to get paranoid, it’s not healthy.
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I don’t know where I am on this topic. I think commercial operators have a place in the STR game, and ABB doesn’t expressly forbid them, so why just kick people off for ‘no’ reason. I feel that sets a terrible precedent. However, ABB has always been about the individual home owner, so I completely get where you are coming from. I’m just torn bc as you know I have multiple properties, albeit in different locations, why shouldn’t I be allowed to rent my homes out?
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I’m not “hating”. I’m simply not being terribly sympathetic - there’s a difference. When you say you are the property manager, what does that mean exactly? That you manage these properties for private owners and a get a % of the profits? I can see that it’s annoying but, again, surely there are other avenues to pursue?
I feel that same way. If it was me in this situation I’d write a reasonable and logical blog post about it. There are plenty of free places for people who don’t have their own website. Then I’d DM it to @airbnbhelp and see what happens.