I’ve had an increasing number of attempts at third party bookings of late. It seems that Airbnb doesn’t do much to educate guests on the issue as they book. I think they should have buttons that say “I am making.a.reservation for someone else” and “I am making a reservation for myself” and checking the “someone else” button would take them to a page explaining third party bookings and a link to send the real guest an invite to register with Airbnb.
This spring I’ve had a couple of statements about booking for relatives and I explain it all and deny the request. If they instant book, I have them cancel.
One booking didnt come up in the radar until I sent a check in message a week ahead of arrival. My message includes the same language as my house rules which include no third party bookings, unregistered guests, etc. The guest replied that it was her teenage (minor) nephew who would be staying. I had her cancel and also reported her to Airbnb. I was left with no booking but glad to avoid turning him away at check in.
Yesterday I got an instant booking and the guest notified me that it was third party for relatives. I requested that they cancel and she replied that she wouldn’t get a full refund and requested that I cancel. I reported it all to Airbnb and once again told her that she needed to cancel. She did and messaged me that she got ZERO refund. I was perplexed as I have a moderate policy and she was well within 48 hours of booking. She said the software reported “no refund due host polices” ??? I referred her back to customer service.
It seems obvious that no one reads the house rules and Airbnb doesn’t explain this fully. Sooner or later someone is coming to my door to check in and will be turned away. Has anyone been through this?