This is the first time I’ve had someone blatantly lie and try to sneak a guest in. Not the brightest thing when reserving a listing with an on-site host and a (disclosed) security camera on the only exterior door!
I was really peeved that they thought I wouldn’t notice! I can see the stairs from my dining room - I can count to 5 AND I know what sound an air mattress pump makes!
In my check-in e-mail, sent the day before arrival I said “confirming for four adults, arriving Friday leaving Sunday” and she replied “that all sounds good”. At check-in only the booking guest came in, followed a few minutes later by two of her friends. I think she’d come to suss the situation out. I checked the security cam and they came home at 11:30 on Friday with 5 people, who stayed both nights. On camera they discussed the order they should enter the house with one girl saying “I’m not supposed to be here…”
Everything else with their stay was okay (they arrived about 40 mins later than expected, and were somewhat noisy after quiet hours, but that seems nit-picky) and they left the place in good shape.
I’d like to make sure my review doesn’t violate Airbnb’s content & that I’m not being too unfair in my assessment.
I’d appreciate any feedback you all could give:
While they were a friendly group and left the place in good shape, Casey was dishonest in her communication and they snuck a fifth person in after check-in. Home sharing platforms only work with trust, so unfortunately I can’t recommend Casey or her friends to other hosts.
Cleanliness: 5, Communication: 3, House Rules: 3
Airhosts, is it okay to characterize her as “dishonest” in review?
I was disappointed to see you snuck a fifth person into my house. I wish you’d asked because, while I think my space is most comfortable with a max of four, I’m able to grant exceptions for five. I could have modified your reservation to 5-people, provided an air mattress & linens (for a total charge of $30), and we’d both have been covered from an insurance and safety standpoint.
Once I’d seen the violation of my house rules, you left me the choice of asking you to leave on Saturday (in which case you’d have been without a space to stay or a refund) or to let it slide and leave it in review.
In four years of hosting and 150+ sets of guests, you’re the first who hasn’t been up front about bringing extra people and the second I’ve given a thumbs down to. Please be more honest with your hosts in the future.
Too much soap boxing? Help me out; it’s pretty rare I have to leave a bad review.