Not sure if any of you remember the story from last year when we were out of the country and the people staying in our condo locked themselves out. I had a friend with spare keys (@designconsortium2003) watching the house while we were gone. He, of course, RUSHED over to let these poor souls in, only to find them drinking wine on the patio, because they didn’t actually lock themselves out! They also failed to call and let anyone know that they got back in!!
So, I do understand how we can become jaded, in situations like this. We also installed a key pad almost immediately after this incident. We also now have in the house rules a lock out fee. I get we want to be as accommodating as possible to guests, and of course, we try, but we are not hotels. People book with us bc for whatever reason they didn’t choose to stay at a hotel, so they should be willing to tolerate the differences that come with the experience. That being said I fully agree to help them ASAP, but there are some times where we as hosts can not just drop everything bc our guest did something.
We were just in Greece and every hotel we stayed at had physical keys, we were told we can either leave them at the front desk when we go out, OR the cost was 200Euro to replace them if lost. It sounds like the OP figured out a lockbox solution, but for some of us that are not able to put a lock box on our doors, maybe a version of what I experienced in Greece will detour people from taking and losing keys.
I believe @Anastasia_Stal recently had a terrible lock our story, where the guest took it upon themselves to call a locksmith?