Yep, they’re got it wrong for me too. They say 20% when it’s actually 91%.
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I just got off the phone with the help line. If your account is affected, call or email them and report it. Apparently the more that report, the more attention the problem will get and the sooner they will fix it.
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Is it a little glitch though? If someone is searching for “work collection” or “family collection” my listings won’t show up, even though they meet all the requirements.
exactly! I think these guys start writing code without designing first! And then they put stuff into production without testing… Aaargh! Oh, hey I wrote this widget that breaks something else! AirBnB needs to JMP 0!
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Yep. I’m on 21% - real % is over 90.
I rang support just now and this is part of their reply:
"I appreciate you putting this to our attention, and we apologize for the inconvenience this has caused you.
I have reached out to our Product Specialist and checked with them if there is still a known issue regarding the incorrect statistics for Superhosts.
I was able to confirm that yes, indeed there is still a known issue, and they are gathering all account information that have been affected by this.
I have included your account on the list and rest assured they will look into this. With this being said, since this is a known issue, they require us to close this message thread so that they can check your account thoroughly.
I commend you for being so vigilant and looking forward to this issue being resolved as soon as possible."
I don’t deserve the vigilance badge. That belongs to @triciadav
How do we make contact with airbnb support, and what do we say? I’m concerned because all I am understanding here is that they’re looking only into individual accounts?
Call 18883265753 and ask for a case number. But It’s now a known issue at AIr which should mean they are looking at all affected accounts.
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Mine has now corrected itself, I did send a message to airbnb support but never got a response.
Mine has corrected from 15% back to 97% and I made zero contact with Airbnb.
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Mine is still showing the stupid crappy wrong stats!
Mine is fixed and the family collection has returned. I never got a response from Airbnb.
Mine is fixed. I did report a bug but got no response.
I’ve been on AirBNB for over two years and have 130 reviews. We hit Superhost status in our first year and a few quarters later lost it because my reviews were only at 4.7 stars and continues to be (primarily due to Value, people don’t understand how expensive the San Francisco Bay Area is…whatever).
Frankly I’m pleased NOT to be a Superhost. The Superhost status when we had it attracted too many over-entitled types with unrealistic expectations. Since we lost Superhost status we have much more “normal” people, we book up just as much anyway, and our guests are wonderful.
Two lessons I’ve learned in my time as an airbnb host: Superhost status is not that great, and lowering my prices too much attracts over-entitled people too. That is all. 
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Yep, mine said 14% and I have 81%
they fixed it promptly but you’re exactly right to post and warn others. Some folks aren’t tech savvy and might not check. I posted a similar warning and was scolded by a forum troll bc she said this was old news… no it is happening now, clearly. Thanks for posting!
Wish I’d read this a few days ago. My real percentage is 87% but I’m showing 30% on the Opportunities page. I just called the superhost line twice (because I didn’t like the first answer) and was told both times to watch the percentage for 24-48 hours, that the evaluation process will result in a corrected percentage. Both reps I talked to seemed to be from India (based on accent and wording) and both refused to report my problem the technical team because the review process has begun. I’m supposed to call back if it doesn’t correct itself in 48 hours.
It was fixed but has reverted back to showing the incorrect %age of trips reviewed now - right at the start of a Superhost review period!
Yes, I too was back up to 90% and am now down to 39%!! So frustrating 
So, I have called AB and have been given a new case number and told that the issue has been given a “higher urgency” and I will hear back within the day.
I am not holding my breath
Mine dropped back to 95% so I just sent a message to customer service and they responded instantly with this
Hi Jackie,
Thank you for contacting us.
I am Matt, one of the Airbnb Experts, a fellow traveller and a superhost. I am happy to assist you and I will do my best with resolving your query.
I am really sorry for the inconvenience, Airbnb is currently struggling with a system issue, tech team is aware and they are working on this.
Not to worry! Superhost status is being reviewed, and current glitch wont affect it.
If you will have any more questions, please dont hesitate to ask!
So they are aware and working on it.