I cannot stand special requests anymore…especially early check-ins/late check-outs!! These guests are what we now label “high-maintenance/problem guests.” They are nearly always entitled and ungrateful.
After scrambling to accommodate these early check-in requests (and the back and forth messages that go with them), many of the guests would then say “Oh we stopped and had lunch, so we won’t be checking in early after all.” No apologies, no thanks. Nothing. So rude.
So now we just drew a line in the sand and surprisingly…it’s working out even better than before! Now all of our reviews are five stars and we have less headaches. Go figure!