I don’t go to Airbnb’s offiicial community site much, but I did this morning and found a very interesting post. I haven’t tried the guy’s app yet and wondered if anyone else had? This app, or the firm that has the rentable ipad with instructions, are all interesting ways to solve for guests who don’t read what you send in advance, but might if it there was a tool right in front of them. Anyone already down the road pretty far with these solutions?
His message is below, a cut and paste. Note, this is not a recommendation of any product, just exploring what others have tried. Lizzie, the host, also started a forum asking how much instruction people post for appliances and the app creator posted there, so he’s obviously trying to get visibility. This post is not intended to sell anything, just to be clear. I’m genuinely curious about using technology to provide a better customer experience, in addition to the very personal service we provide as we are on-site hosts. We do talk to our guests, but that’s not always the solution.
Hello Airbnb community,
As a longtime Airbnb guest, I’ve encountered this situation numerous times:
- I don’t know where the hair dryer is
- I don’t want to bother the host
- And I can’t make sense of all of their labels (It’s literally all Greek to me)
If you’ve ever gone traveling abroad, I think you’ll know what I’m talking about.
I saw this concept of an AR labeling system on the Verge a year ago: https://www.theverge.com/2017/6/30/15900578/airbnb-augmented-reality-concept-arkit-tango-isil-uzum
I thought this was a perfect solution. After all, if labels were all digitized, then translations to other languages would be virtually effortless, and looking for that pesky hair dryer would be as simple as putting it in the search bar.
So…I decided to build it! It’s called Pengram, and it’s an app that allows hosts to place virtual labels around the house (using augmented reality), which guests can easily access with a quick scan of a marker.
It’s free, and out right now on the iOS app store, so please download it and try it out!
Here’s a link to download the app https://itunes.apple.com/app/id1446229928
Here’s a quick demo of the creation process for labeling a coffee machine: https://www.youtube.com/watch?v=fI_qrRE_Nf0