Got a request to host a guy (4 people in the party) who is brand new to AirBnB and has no feedback. He submitted his reservation request and said nothing except “Hi.” I have instant book turned on for the listing but you have to have feedback and be verified to use it. He’s verified with government ID but it’s a foreign country government ID. I strongly suspect he speaks little or no English.
I declined his reservation—the first guest I have ever declined. AirBnB wanted to know why and I told them I was not comfortable with the guest because he was brand new, had no feedback and I suspected did not speak English because he had not acknowledged that he had read and agreed with my house rules and had said nothing about the purpose of his trip or the other people who would be in the party.
AirBnB requested I contact the guest and tell him why I was declining his booking, so I did. He seems to have taken this as an invitation to open a dialogue.
I answered his first comeback with “I’m glad you understand my concerns.” And ended with “I’m sorry.” He answered back again, assuring me he was “mainly clean and responsible”! There were a few words in Spanish I had to look up to translate his reply because google translate neglected to do so.
Honestly, I think I should just ignore this guy now. I told him “no” and told him I was sorry. Any recommendations if he persists in contacting me? Will AirBnB penalize me for not wanting to accept a no feedback newbie with little or no English?
It’s a single family three bedroom, two bath house. It’s very nicely furnished and I have strict house rules to help ensure it stays that way. I live only 1/2 mile from the listing so I could kinda keep an eye on it, but that’s not foolproof.
I’m interested in how other hosts would handle this. What would y’all do? Money is not the deciding factor. It would be nice to get the money from an eleven day booking but we can get along without it.
This is the link to the listing. https://www.airbnb.com/rooms/28834546?adults=4&children=0&infants=0&toddlers=0&check_in=2019-02-11&check_out=2019-02-22