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Should I be concerned with a 4/5 review?


#1

Hi guys,

I’ve hosted 10-12 guests and have received 9 reviews. 8/9 are 5 stars except for 1 (4 star). I am also slightly concerned that 3/9 rated 4 stars under “accuracy”.

  1. should I be concerned?
  2. what do you recommend me do to address/improve?

Thanks so much,


Five stars for each category, but four stars overall? What am I missing?
#2

Hi, I wouldn’t be concerned. From my experience I have 10/11 five stars, and 1 four star. I achieved Superhost status within 15 months. I find the best way to improve is to ask the guests directly. I always secure their email address and mobile nos. I have a database of over 60 groups and have done one emailed research exercise recently to capture their views, especially our weaknesses and where we can improve. I received approx. 25 replies that have been invaluable in helping us to step up our game even further. Hope this helps and happy hosting. Rgds, Eric


#3

Thanks Eric.do you know if we could check the number of stars each guest has left ? So I could follow up with each specific guest?


#4

I wouldn’t worry about it. I have some 4 star ratings and it is has not slowed down bookings at all.


#5

Hi Euphoria Soul,
I do not believe you can trace back a guest’s individual star rating. As previous poster confirms, 4 star ratings are good and have little impact on your overal standing. Good luck!
Best rgds,
Eric


#6

I also received 3 out 14 reviews 3* stars for accuracy. I really don’t even know what exactly it means “accuracy”. For me it refers to cleanliness but there is a category for that.


#8

Accuracy means that your listing was a factual description of what the space actually turned out to be.


#9

Thanks , Tessa. I thinki know what it is: size of beds. Sometimes I switch rooms around and each room has different size of beds. Otherwise I can’t think of anything else


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