Five stars for each category, but four stars overall? What am I missing?

[Wilburforce]

Continuing the discussion from Don't know when guest is arriving:

@cabinhost

Do you know if Air has access to the guest’s phone number. How did you contact Air? If you emailed then I would pick up the phone and call them. Even if the guest does not provide us the phone number, I would surely hope that Air requires that info before accepting payment. I only noticed recently that the phone number has not been listed. I think this is just a way of Air not wanting us to contact the guest after their stay. That way they have to book directly through the system.

Over what time frame have the three requests been made? I sometimes don’t hear anything back from guests when they are planning to arrive early.

Continuing the discussion from I was blindsided by bad review. Was my response over the top?:

@mariposa

Thanks for the advice, georgygirl, about using bullet points. I got pretty emotional - I should keep things more brief and straightforward if this happens in the future.

I am really sick of the negative tone that too often appears here, so I am no longer going to participate in what should be a supportive community. Instead of sparking a discussion and giving hopeful advice, BeachGuy loves to jump on every new post and leave snarky, rude, unhelpful comments. I know I’m not the only one who has noticed this.

Good luck, AirHosts.

Continuing the discussion from I was blindsided by bad review. Was my response over the top?:

@mariposa

Yeah, you’re probably right (I don’t know about frightening…) I always say, I’m a woman of many words. I know I went off a little, but I don’t care. All my other positive guest reviews speak for themselves, and if this girl was too immature to speak up about anything for a whole week, then there isn’t much I can do about it. If people look at this one incident and determine I’m a terrible host, I don’t want those people staying anyway.

Continuing the discussion from I was blindsided by bad review. Was my response over the top?:

@mariposa

Thanks for the advice, georgygirl, about using bullet points. I got pretty emotional - I should keep things more brief and straightforward if this happens in the future.

I am really sick of the negative tone that too often appears here, so I am no longer going to participate in what should be a supportive community. Instead of sparking a discussion and giving hopeful advice, BeachGuy loves to jump on every new post and leave snarky, rude, unhelpful comments. I know I’m not the only one who has noticed this.

Good luck, AirHosts.

Continuing the discussion from Should I be concerned with a 4/5 review?:

@EuphoriaSoul

Hi guys,

I’ve hosted 10-12 guests and have received 9 reviews. 8/9 are 5 stars except for 1 (4 star). I am also slightly concerned that 3/9 rated 4 stars under “accuracy”.

1. should I be concerned?
2. what do you recommend me do to address/improve?

Thanks so much,

[Debthecat]

Sigh, new Airbnb users, I am their first stay and they leave four stars…every other guest has left 5.
Is this where you wish the next place they stay in is a flea infested bomb site so they might realise what a great place yours was…

[Zandra]

Haha! Yes this is kind of true. I stayed in a really terrible Airbnb in LA that has the same overall rating as mine. I wish I could fly guests over to educate them on how to write a review. Did you get was advertised at the point of booking? Yes? Then why leave a 4 star review which suggests there were problems?

Often when you probe deeper the ‘problems’ were disclosed in advance and ignored - because the price was right.