My guest is staying in our private room that we rent out in our home. Because we already have two territorial dogs on our property, we have a no pets policy, but we obviously make exceptions for service animals.
My guest arrived, and it was immediately clear that she only is calling it a service animal to use the loophole that hosts must abide by. This dog is clearly not a service not and does not behave like one.
In the agreement, that we discussed ahead of time, we let her know as long as the dog is with her at all times and not left unnatended she would be permitted to have this “service dog” stay with her.
Today, we discover that she has left the dog unnatended, not crated, alone in the room for hours and hours on end while she attends a wedding somewhere. I have attempted to contact her numerous times explaining that she is in breach of our contract and house rules. I have reached out to AirBnB and there is an open case, but no resource assigned at this moment.
My question here is what do I do now?? There has been no response from the guest and the poor puppy (the dog is an untrained puppy) is crying at the door. Do we have the right to terminate this guests contract and go in and let this dog out to at least relieve itself and to ensure it isn’t doing damage? Can we kick these guests out for lying and violating the house rules and AirBnB rules regarding always keeping your service animals with you?
What are our next possible steps.
Thank you in advanced.