Every other guest unintentially leaves behind something when he checks out of his room. Usually, it is something small like a pair of socks, a charger cable or a pair of sunglasses. These things happen all the time.
But sometimes, the guest leaves behind something valuable, like his or her favourite book, or an irreplaceable key. In those cases, I am usually happy to send the item back to the guest’s home address by international letter.
However, I do want to get re-imbursement for postage & packing, since it was obviously not my fault, as a host, that guest forgot something. Now if I send a message to the former guest, stating my bank account number, the Airbnb systems mistakes this for a telephone number and thus blocks it.
How do I circumvent this issue? It really is a nuisance and I do want to be able to send my account number and receive postage charges before sending out the forgotten items.