I too was saved by honest reviews this morning. I was awakened at 5 am by a request for tomorrow night, my only open night until 18 June. I glanced at my phone and saw they had overall 4 stars as a guest. Ugh, so much for going back to sleep. I also see that they have marked check in as 2-4 pm; I have 4 pm as my earliest check in time. She had 19 reviews and is recommended by 12 hosts. All 19 reviews are from local hosts in April and May. I can only imagine how many hosts she stayed with who didn’t leave reviews. She says she is “traveling through” which is clearly a lie. The main problems are checking out late and leaving the place a mess. In particular more than one host says she left toilet paper and paper towels all over the place. One said she left a white powder all over the place. I can’t imagine she left cocaine but whatever it is, I don’t want it. I have a booking in for the next day and while I sometimes enjoy a challenge I can’t take a chance on losing that 4 night booking because this strange woman has wrecked the room.
So here comes my second cancellation ever (4 years/400 guests). I went to cancel online but I was unable to “cancel a reservation that has already started.” Here’s a shot of what it looked like:
Quite annoying as this reservation doesn’t start for another 33+ hours but whatever. I call in and get it canceled straight away. I went to block the guest but didn’t have the “something else” option at first (under the report this guest). I subsequently messaged Airbnb about blocking this guest. I got a reply within an hour and a reset on the report option. Now I was able to block the guest.
The good news here is that Airbnb worked the way it was supposed to. I read the reviews, wasn’t comfortable, had no problem getting it cancelled penalty free and got a quick response with the outcome I wanted from the messaging for support staff.
If there was an easy way to message other guests I would message them all and thank them for the heads up on the reviews.