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Saved by an honest review! Phew!


#1

I just had a rather terse request late this evening for tomorrow through the next two weeks.

When I checked his 5 reviews, 4 of them were pleasant, but suspiciously short. You know what I mean.

His last review, however, detailed a 10 day hell best managed with a pressure washer. Guest responses to the host essentially backed up everything the host said.

Talk about dodging bullets!

Long live the honest review!


#2

Thank goodness for hosts that aren’t afraid to leave an honest review!


#3

I too was saved by honest reviews this morning. I was awakened at 5 am by a request for tomorrow night, my only open night until 18 June. I glanced at my phone and saw they had overall 4 stars as a guest. Ugh, so much for going back to sleep. I also see that they have marked check in as 2-4 pm; I have 4 pm as my earliest check in time. She had 19 reviews and is recommended by 12 hosts. All 19 reviews are from local hosts in April and May. I can only imagine how many hosts she stayed with who didn’t leave reviews. She says she is “traveling through” which is clearly a lie. The main problems are checking out late and leaving the place a mess. In particular more than one host says she left toilet paper and paper towels all over the place. One said she left a white powder all over the place. I can’t imagine she left cocaine but whatever it is, I don’t want it. I have a booking in for the next day and while I sometimes enjoy a challenge I can’t take a chance on losing that 4 night booking because this strange woman has wrecked the room.

So here comes my second cancellation ever (4 years/400 guests). I went to cancel online but I was unable to “cancel a reservation that has already started.” Here’s a shot of what it looked like:

Quite annoying as this reservation doesn’t start for another 33+ hours but whatever. I call in and get it canceled straight away. I went to block the guest but didn’t have the “something else” option at first (under the report this guest). I subsequently messaged Airbnb about blocking this guest. I got a reply within an hour and a reset on the report option. Now I was able to block the guest.

The good news here is that Airbnb worked the way it was supposed to. I read the reviews, wasn’t comfortable, had no problem getting it cancelled penalty free and got a quick response with the outcome I wanted from the messaging for support staff.

If there was an easy way to message other guests I would message them all and thank them for the heads up on the reviews.


#4

I share my home. This guy is a very heavy drinker. I don’t allow alcohol, and I’m sober. I even have meetings here, if you catch my drift. Would be a major league drag for him, so I stated that it “wouldn’t meet his needs”, which is technically true.

Oddly enough, however, the room he had in mind is self contained, and everything is protected against damage. If I tiled it and put a drain in, you could run the hose through it! Might be a thought for the future… :wink:

PS - yes, I did try to contact the host. The idea was to find a listing of his, and press the “contact host” button. Unfortunately he is no longer hosting, but hats off to him!


#5

Dusty, I don’t know which decline options are considered “penalty free”. I guess that’s why I’m nervous about declines. How can you tell?

Also, are we penalized for declining inquiries, or only for cancellations of booked stays?


#6

Keeping in mind that this is one of the benefits offered to hosts who have IB, here are examples at this link.

https://www.airbnb.com/help/article/2022/how-do-penalty-free-cancellations-work-for-instant-book-hosts

Today’s guest had several bad reviews. The other one I cancelled questioned my pet fee. I had also hosted her 3 or 4 times previously so it was clear it wasn’t “discrimination.”


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