I think this is the biggest issue in me sometimes getting 4 stars in overall experience and 3-4 stars in accuracy (90% overall are still 5 stars).
My guest room is small and does not have an actual window. (it has one of the glass wall things that look into the kitchen) Since it looks into the kitchen, I just built a blind that blocked the view to add privacy.
My picture doesn’t show that, the picture just shows a bed in the room. People can clearly see it’s small.
I personally don’t think it is a big deal (esp for travelers 20-30) because we aren’t in the room 90% of the time. The place is just for sleeping/showering/relax a bit on the couch. But I guess for some people, their expectation is different.
Question: what I can do to properly set up the expectation so it is not a instant negative shock to them? which may lead to a 4 star review despite a super awesome experience otherwise.
I think expectation setting is huge because I work full time and can’t always clean the room when they check in. I usually tell them that they can check in but be ready that the room won’t be prepared until the evening. Not a single issue, 100% 5 star on cleaniness and I feel this can also be addressed head on. I just don’t know how to address it yet.