Ridiculous reasons for negative review

[LCL]

I got a 4 star a few weeks ago but individual categories were good and the wording of the review was positive so I messaged them about the discrepancy. He responded “The stove was too hot and I burned my hand.”

Say what?!? Some people are just f’n weird!

2021 - Guest reviews changed?

So i don’t have the skills of Guthend, and his infamous polls, but I’m curious … Anyone else experiencing different format of guest reviews / comments in 2021? Only in the last month have things gotten weird. One guest marked us as a 4* but left a good comment on the review. We’d received no feedback of anything being wrong so I started sluething. He gave us a 3 for accuracy and his comment was “stove gets too hot and should be replaced”. It’s 6 months old. And GAS. Another guest marked us …