It seems to me that ABB removes reviews too easily nowadays. From a couple of years back where they won’t remove revenge reviews now it’s enough to call and have a review removed.
Remember the topic with the guest who coughed non-stop? She was also a host. I reviewed in the last day, last hour and a few hours later I get a warning from Airbnb that my review got removed because they felt it was not informative enough. WTH!
In my review I presented simply the facts, that she came to my house without announcing me that she was ill, that I was upset and asked if she could possibly had covid and if she got tested and that in the end I reduced her stay from 6 days to one and she threatened to sue me for dscrimination.
How is not informative???
It’s the second time this has happened to me. The first time also with a host, I kicked her out (read called customer service and ask their stay to be reduced to one day) because she was very demanding and complained about everything. She left me a nasty review, full of bad words, that I got removed. In my review also I explained the facts and she got it removed as well.
Is this the new norm now, that it’s enough to call and have a review removed? Does anyone have a link to the actual guidelines?
Thanks.
PS. Yes, you’ll say that if I don’t like a guest I get them to leave. Yup, that’s exactly right! It happened 3 times last year, but I live in the house too and I don’t have to put up with people’s BS. If they complain/don’t like it, there’s the door! Of course I reimbursed them for the nights they didn’t stay. The vast majority of guests are OK.