I’m curious if everyone reviews every guest? I feel like it’s a little overkill to review guests who stay one night that are just passing through. I know it’s important for the traveling guests to have good ratings to be able to continue using airbnb as a means for travel. Just looking for a little insight.
Yes. Review. Every. Guest.
Well, guests who only stay one night still should be reviewed so other hosts can see if the guest communicated well, respected house rules and left the place in decent shape. Those things are just as relevant with a guest who stayed one night as one who stayed for 2 weeks.
You may have had the experience that your one-nighters have been low-impact, but not all one-nighters are. Some guests can make a mess in a few hours, ignore no smoking rules, sneak in pets, fail to communicate arrival time, and so on. And the good ones deserve a good review just like any guest.
I don’t quite understand what you mean by “overkill”.
I have a 3 night minimum, but I review every guest, whether they stay for 3 nights or 2 weeks.
ALWAYS. REVIEW. EVERY. GUEST. The review isn’t for them – it’s for US, your fellow hosts! Keep your posts simple, succinct, unemotional, factual and to the point.
The majority of my guests are overnight or 2 night stays. I’ve reviewed everyone in 6 years. Keep in mind, many hosts use the option to automatically reject guests with no reviews.
Take a moment, help out future hosts and the guests.
I review all guests and many of mine are only here for a night. If I haven’t had much interaction I just say whether the person communicated well, was considerate and left my place tidy.
perhaps they mean ‘fatigue’. I do about 60 reviews per month and I’m so over it.
And if a 0 review guest didn’t communicate and doesn’t leave me a review, I’m opting to leave them on 0.
I generally do all the reviews, but if the guest was fine, and they didn’t bother to review me, I see no need to boost them with a 5* review. If a guest was not fine I will always review them.
I can see that with high volume of turnover, it would get tedious. I even sometimes struggle to come up with something to say about my low volume of guests that doesn’t sound totally bland and boring. Because I homeshare and spend a fair amount of time with a lot of my guests, I feel like I should write something a little less impersonal than the standard “Left it tidy, communicated well and was respectful.”
But then, the majority of my guests have left thoughtful, nice reviews, so I feel like I kind of owe them the same.
yeah, I have about 6 saved reviews that i use, unless the guest was particularly amazing. For the majority of them we don’t even meet them.
Considering it further, I think that reviews of guests can be short and concise, because all other hosts really need to know is if the guest was easy to deal with and respectful.
Whereas when guests read reviews by other guests, I would think they would appreciate knowing as much as possible about a place they may be travelling a long distance to, and are shelling out money for.
No, I don’t review every guest.
I review every guest the day they leave, I send them this message the morning of checkout:
Thanks for staying with us and being great guests:) Just a reminder that checkout is 10:00 and housekeeping is scheduled.
I will review you this afternoon when I get the email from AirBnb if you could take a moment and do the same that would be great. Thanks again and we look forward to having you back in the future:).
This gives them a heads up that a review is coming, and prompts them to review me as well. This is one of the reasons (I believe) that I almost always get a review which is important to my business.
Admittedly my review of guests is pretty generic as long as there are no issues and I would have them back.
Muddy was a great guest, they left the place clean and are welcome back anytime.
Unless of course you were not…
The ‘good’ guest at your airbnb might have been ‘good’ that one day, so your positive review would tell other hosts how that guest was. If the guest was NOT good, your negative review would tell other hosts how that guest was.
Reviews are for hosts. And not reviewing makes it harder for all of us.
I appreciate everyone taking the time to give me some insight. I do understand why we review guests, I did worry more about if the review I leave is just basic and standard but I guess that’s just fine and expected. I rarely see my guests and that’s fine but I do get a few that want to walk around the property and learn about the farm. Case by case basis some will obviously get a more personal review than others. Thank you guys!
As a homeshare host there are guests I have a lot of interaction with, and some I barely see (they have a private outside entrance to their room and bathroom, so I’m not even aware sometimes whether they are home or not, but they share my kitchen).
The ones I barely see, as they are out and about most of the time, seem to want to be private when home, and eat out, maybe only using the kitchen to put some drinks in the fridge, I really have little to say about beyond the basic kind of review.
And while the longer they stay, the more likely it is that we’ll have more interaction, I’ve found that the type of review I can Ieave has more to do with the guest’s behavior, wanting to be sociable or not, than with the length of their stay.
Yes! To me, these are the perfect guest for my airbnb. I would LOVE to know these facts. Generic reviews (of course I am guitly of doing those lol) are unhelpful and hurt the hosting community.
One phrase I think I’ve used a few times in reviews is “self-sufficient”. I figured that was something other hosts would like to know- that it’s the kind of guest who can figure things out for themselves, not call you at 11pm to ask for the Wifi code, that was sent to them with the check-in info and which is posted right in front of their face on the wall above the desk.
My go-to is ‘quiet, clean and communicative’.
I review almost every guest and I will submit a review if I see that they have reviewed us. The only people I usually don’t review are the ones who come in late in the evening and stay for one night and leave the next day before I even have a chance to talk to them. I would have to give such a cursory review that I don’t think it would help them very much and it wouldn’t really be useful to other hosts as well, in my opinion. But 90% of the time I do reviews .