Hello fellow hosts. I have the following draft review that is due shortly and was wondering your thoughts. I know it is longer than most recommend so suggestions are appreciated. For background this guest also tends to leave VERY long (although usually 90-95% positive verbiage) and it appears from my new stats on the Performance tab of the app that she gave all 5 stars. Technically she would be due a refund of $30.50 based on our pre-booking agreement about her dog and son but owes $50 for the unauthorized and unregistered guest. She also opened up a futon that requires me to bring in assistance to put back up to a couch so that is annoying and requires extra logistics as well. I have also debated not putting the negative parts in and just charging the difference and/or including it in the review and still charging the difference. I appreciate thoughts on all.
Karin, her husband, Ralph, and adult son, Tyler, were very tidy guests taking good care of the house and property. She was a great communicator prior to arrival and kept me apprised of their actual arrival time that evening. When there was an issue with the tub spout in the newly remodeled bathroom she let me know that afternoon so I could take care of it that evening, as well as a couple other things that needed attention due to it being the first guests since the remodel. She had some difficulty accessing the smart lock one night (took 10 - 30 minutes) and messaged me about it but I had already gone to bed and didn’t see it until the next morning. I would say they were perfect guests except for the fact that one night that their son didn’t stay they had an unregistered and unapproved child over instead, and appeared to have slept on a futon that had not been made up with sheets.