Looking for some “what would you say” advice. We had a sweet family stay over thanksgiving in our larger AirBnB. They were nice (even gifted us pie!), communicative and tidy.
So… we just finished a new little cottage and the mother+daughter booked for just the two of them. Confirmed it was only them and as a cottage with only one bed, the max capacity is 2 and we have priced it + furnished it accordingly. We checked our entrance cam (it’s in the listing) to see if they had checked out and it shows on the last night of their stay the rest of their family showed up and spent the night. So 4 folks instead of 2.
They checked out and everything seems to be in order. I’m especially pissed because as repeat guests we let them have an early check-in and gifted extra welcome treats to show appreciation for their second booking. Soooo do I let it go, include mention of extra guests in the review…or message her privately about it?
Annoyed mostly on principle. The mom looked straight at the camera (LOL) and looked guilty AF