We just had a guest check out and complain about things clearly listed about our place. It’s not really bad just annoying. Although he did give heaps of private feedback especially about the price. He booked for 1 person but actually was for a family of 5. I explained the extra charges, which are also clearly listed, and sent an amendment through which he approved.
Our place is off grid and runs on solar power only. I explain all of this in my listing and say the power points don’t work and if you need a hair dryer this place is not for you. He wrote: " or you can’t live without aircon or washing machine think twice."
I mention it is a working farm in rural Australia and there will be spiders and snakes. He wrote: “and some wildlife surprises. so if contact with local critters is not your thing.”
I mention that it is a tidal billabong which links to the river. He said:“If you enjoy kayaking the provided boats and access to the river will please you but be aware it’s tidal so limited to certain times of the day, and swimming is similarly dependent on tides and using kayaks to get to the swimming spots.” kayak use is free and he would have paid more than $100 to hire kayaks around the corner so the accommodation cost is cheap if you factor that in.
We provide mozzie coils and repellant but never actually need to use them, and we stayed there the night before they arrived. He said: “Being close to standing water there will be mosquitoes so come prepared.” and also complained in private feedback that they won’t use poisonous coils.
We don’t rent this place out that often as we prefer to keep it for ourselves and as a working farm we don need to be there every few days. I suppose the review will put off the type of people we don’t want anyway. The strange thing is that the review doesn’t appear on the first page, it is a few pages in. Not sure why but it’s a good thing I suppose. All our other reviews are great.