So… this is what happened with me yesterday. And until this morning I am still pinching myself asking: was that for real???
I rented my pool house through Airbnb for 41 day to a group of workers. Ussualy my best guests ever. I of course was happy . They paid nicely and their mannager was cheerful guy who did walk through prior to them
Coming. He mentioned that usually he rents penthouses in Miami but this time a high end store they work for was cheap and didn’t want to pay much.
We discussed my older house and he said the 2 guys who will share one bedroom will be after him because he put them
In one bedroom.
And from the first day it started. I was disappointed because my workers who stayed before , 8 different groups were happy easy going people who NEVER gave me any trouble . These guys were saying all kind of thing: someone took their beer, they didn’t like how few channels I had on TV (180), shower was not powerful enough, and there was big flying roaches in a middle of the room.
My husband went and sprayed again and asked them if this is the only bug the saw. They said yes there is no other bugs but this 1 ( one) dead giant roach on a floor.
One week passed by with every single day complaining about this or that. Little stupid things they complained about until I told their mananger tht seriously they need to stop acting like little princesses . It’s an older house and if they accustomed to penthouses them it’s not my fault that I only offer 1950s house and it’s nothing luxury.
Yesterday exactly one week into their stay the mananger calls me and says : guys don’t like the house and don’t want to stay because matresses are old. Here I just sent him talk to Airbnb.
Few minutes later a case manager calls me and without even asking me my side of the story tells me that she refunds the money back to guys because she saw pictures and she determined the house is in poor state with mold and very bad matresses.
I said, No , I am nit agreeing to refund them and I can send you my pictures too proving that the house is in very good condition and there is no mold there whatsoever . She said: if you don’t agree I will refund them for the week they already stayed. So here I stopped talking to her, wrote a big complain on her in FB and called Airbnb again to talk to someone else. My first question was is it even possible to refund guests for past week thatvthey already stayed??
And I was reassured that yes, it’s absolutely possible . I asked: what if they stayed a month?? . The answer was also Yes. If a case manager finds their complaints are legitimate she has a power to refund guest’s for the whole length of their stay.
Hard to believe right? I still waking up today asking myself if it’s even happened yesterday, that conversation.
I remember recently someone posted something like that about a woman who broke her hand and wanted all money back . And no one believed this poster here
Including me. My appologies.
It is true, people!