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That doesn’t sound the same as the warning that people get that they worry about. It sounds like the guest has a specific complaint that you were suspended for while they “investigated.” I’ve definitely heard of listings being suspended but almost every host to whom that happens claims not to know why. Maybe they don’t want to tell us it’s because they have several bad reviews, therefore I think it’s never happened to anyone here.
That’s great. I’m sure a lot of folks who wring their hands over Airbnb could do without them if they tried.
I know why. The guests contacted me at 3pm, wanting to stay that night. I had not expected anyone and told them that I really didn’t have the unit ready until 6pm. They said that’s fine and that they were just going to drop of their things and we could clean. They dropped off their things at 3.10 and stayed in the bedroom (not agreed), while we cleaned. This was July 4th.
They were supposed to leave at 10am and at 10.30 I asked, through airbnb, whether they had left. No answer.
I asked again at 11.00 . No answer.
At 11.30am I knocked on their door and 1 came up, half asleep. I advised that I had other people coming and really needed them to vacate.
They vacated half an hour later and wrote in their review how nothing was ready at 3.00pm for them to be there. There was a ton of noise all night (this was July 4th) and they could not sleep at all. Everything was dirty and this was a horrible place to stay.
These were lies and all communication went through airbnb, so they could see it. Took them 2 months nevertheless.
That’s unfortunate. When I started I had thought we would clean the guest suite (MIL apartment attached to my house) immediately after guests would check out. Then it would always be ready for the late comers. As it worked out, we didn’t. We were thus put into tight situations and had to turn down a few last minute requests. Anyways, we realized that they didn’t work out, retooled by adding a 2 day buffer, and kept going. It’s worked well for us. Sorry that it soured things so much for you.
TBH, some folks are suited to doing STR, others aren’t. Sounds like you found out early doors you’re one of the latter, not such a bad thing really because now you know.
Hosting isn’t the correct gig for everyone and all properties (location and/or set up) aren’t right for STR.
There’s value in figuring that out early. However there is also value in never saying never. After a break, it’s ok to consider trying again—options you have (yoda says)
Thanks for the link @KKC. What an interesting thread. I can’t speak for others, but it was a steep learning curve for me. I made so many mistakes and had so many bad guests. I’m SUPER thankful for the “so many more” great guests I’ve had & for this forum. I love getting to hear from experienced hosts in real-time (even if I don’t always agree ).
My first stay was terrible and I have not (and won’t any year soon) climb out of the 4-star hole he put me in with his retaliatory review. I need to work on this…clearly I have not forgiven him as bile just arose in my throat as I typed about this special little guy .
Agree with @JohnF and you…STR isn’t for everyone. Nor is LTR…just turned mine over to a PM because I hated dealing with the same pain-in-my-rear over and over again.
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