Hello fellow hosts, I really need your advice on something that JUST happened.
I’ve been hosting the past 2 weeks and have received back to back 5 star reviews. 2 nights ago, I took in a couple whom are a little anti social. the girl seemed ok (it’s her airbnb account) but the guy never even acknowledged I was there and never even asked me a single question or talked to me. (private room in a 2 bed apartment, so I live there).
This morning, I was woken up by music at 5 am. Not cool. But I kept my cool and politely asked them to tone it down. No response, so I knocked on the door and asked again politely. Then they turned it off without saying a word. No sorry, no nothing. Weird but I went back to bed and went to work after.
So, they stayed at the apartment for most of the day (till 5). After I got home, I discovered that my freezer has been turned off and all of my frozen food are soggy and gone bad. I had called Airbnb earlier in the morning about the music incident fearing that they may leave a bad review because of retaliation but I didn’t anticipate this form of retaliation.I am furious because I brought back a lot of frozen food from the parents the weekend before when I visited them. It’s cool if it is just store bought but it’s not cool when we are talking about home cooked meal made by my mom. (it’s a LOT of food too)
Here is the kicker, the girl had left a thank you note on the kitchen counter along with a starbucks giftcard. So my guess is it is the psycho bf who pulled it off probably without her knowledge.
What do you think should be my next step?
submit resolution center request and claim deposit and have a he said / she said situation? what would airbnb decide? I am sure the couple will deny any involvement. I’ve read airbnb mediators don’t usually favor hosts unless the damage is severe and gets on TV (like the Calgary couple). The only evidence I have is pictures of rotten food.
let it go and possibly get a 5 star review by the girl
I am frustrated but also want to deal this with a leveled head and don’ want to spend too much time and energy dealing with immature crazies.