My first post here and I am looking for some honest advise.
We are a couple who just came back home today from an otherwise great vacation, only to receive emails from recent AirBnB host, who is accusing us for something we haven’t completely responsible.
The host said that we left the place with 10 used towels on the bathroom floor, left urine in the toilet and the bathroom is filthy. We didn’t do 2 sinks worth of dishes and this is not appreciated.
In addition, the host is asking for $100 charge for the above in Resolution center.
My first reaction is beyond outrageous and insulting with such language. The host used ‘filthy mess’ couple of times in his message, which is far from truth.
First off, we booked for 2 persons and I never met the host. His ‘dad’ received us on the road, who sat in our car for directions and oozing with sweat and cigarette smoke coming from him. I didn’t mind it…tiny inconvenience. He saw my DH and said, ‘oh, I thought it was only one person’, and hurriedly arranged a second bed. I didn’t mind that either, but I was watching. There was no welcome message or house instructions, rules, timings, wifi info etc. He just left and we started settling in.
The claims above are baseless and are false. Especially about the bathroom and towels (infact, that’s an insult). 10 towels? bad in math? and on floor? All that never happened. The stove is NOT a mess. I cleaned it before we left. About the dishes in the sink, one sink was already filled with utensils that had no relation to our usage. His ‘dad’ used them and left them in there. We did not do the dishes in another sink before leaving, as the host’s dad left his dishes on top of ours. At that time, a stranger was in the living room and we could smell cigarettes again. We felt insecure, packed our bags and left.
There’s absolutely no privacy or security. We were never introduced to the ‘dad’s’ stranger friend in the house. It’s like a hostel. That stranger was having his meal while we have to cook, pack our meals and then checkout. The kitchen was not free until 10 am as the dad and the stranger were using it. And we were expected to checkout by 11 am, even though the listing said noon. The host called me to vacate and I corrected him about the agreed check out time. He said OK and told me that ‘cleaning people’ will come. So we cleared the room and got into the car. I went back to the room after sometime as I thought I left my phone in the room. There I saw that the ‘dad’ already changing the sheets.
This makes me think that the listing just had cleaning fee of $25 in excess as there was no ‘cleaning people’. It’s the host’s dad doing the cleaning! And at one point the ‘dad’ himself said that cleaning people will come soon. Funny!
- The claims are outrageous. I have reasons why I didn’t do the dishes. What do you AirBnB hosts/guests think about it?
- How should I respond to above message?
- What is included in cleaning fee? Am I expected to wash the towels, dry them and iron them or what?
- I too had issues with the host, but since we were on vacation, I was going to give him favorable rating after the stay. But not after this issue.
Please let me know what you think. Thanks.