I am so upset about this. This is the second time happening and it bothers me a lot.
this is the situation: a lady booked my house from April 20-23.
I have clearly stated that the check-in time is 3 pm and check out 11 am. so I was expecting her on april 20 after 3 pm. After booking she asks me if she can check in early, so I said yes, we can talk about it. Usually, if I can, I am flexible with check in and check out time, if people need more time. So, on April 19 in the afternoon I sent her a message detailing how to get into the house etc, saying that the house will be ready for her the next day after 3 PM. She flipped on me. She was on her way to the airport saying that she was going to be at my house a bit after midnight and that I have consented to allow her to check in early! And that being a bit after midnight it was technically April 20!
Her reasoning was that if she arrived at my house on April 20, a few minutes after midnight she could stay for free and called this “early check in”. I explained to her that this is taking advantage of the host - me - and that I wasn’t going to give her a free night like that. I said the house is locked and she wouldn’t be able to get in until the next day at 3 pm, per my check -in policy. I said that I am flexible with letting people check in a few hours earlier or later, but not a whole night. She either spent the night in the airport or God knows what she did, but left me a bad review.
Now, the second guest wanted to do this and since this was a brand new guest asking for approval, I said I’d approve if she actually books and pays the extra night.
I explained to her that if she goes to a hotel in the middle of the night and tries to sleep for free until the morning they won;t let her just because it’s the same day.
I am so frustrated with these people and the amount of time I spent explaining to them how this works. Are they really that stupid or just try to take advantage of me? Anybody else experienced this?