So this has been an issue of mine for quite some time. User agreement says 24 hours after checkin. I rent the whole are at a stiff rate and timing of my payment matter when I don’t get to use my vacation spot in high season. The month of August was very good for me with six stays. During that month I would wait a day after and then six to 12 hours later I would call customer service after a look see I would get a response generally stating let me talk to the payments team. Get an email back saying it has been released. Within 4-6 hours I would see it in my paypal account
PayPal email would come within 30 seconds to two mins say I have funds available. First week of sept I made my usual call and got a long email telling me my calls were purely a coincidence and that the funds would have been sent anyway. I was an uncharacteristicly long message intended to make me feel stupid after saying for a month that thier is a problem. Most agents would blame it on PayPal. Sure they only do a million transactions a day, why not.
My last group came on Friday at 1:00. Waited till five today (Monday) and called. My CS contact told me they all got an email on sat morning that there has been a problem with PayPal transfers. It should be cleared up tonight and I was to call if it was not there by 8 pacific time
I appreciate the truth but would have been nice if the last seven interactions, especially the next to last would have been more honest. Since fees are collected at the time the reservation is made what float can be gained by keeping it another couple of days. my daily rate is in the hundreds of dollars and I collected over $5k last month. If it is happening to me it must be others and this seriously needs to be corrected. I guess I will wait to see if this gets fixed. If they remain hooked on these few days of float I hope a change in the user agreement is not forthcoming