I live in a small 2 bedroom appartment with my 5 year old son, and renting out 1 of these bedrooms. I share my bathroom and toilet with my guests, and therefore i decided to only host couples and/or women.
Because of the shared sanitary this is allowed by Airbnb. (By the way, this was HUGE discussion with air bnb, because initially they wanted to force me to also host single men, because its not allowed to discriminate on gender. Only when they discovered the sanitary is shared, they allowed me to maintain this rule).
In my listing andcalso in my houserules this rule is clearly described. But as you all know, most guests dont read AT ALL. So every now and then there are single men making a booking (im using instant booking). My cancellation policy is strict and i receive a lot of last minute bookings (arrival within days).
If i see that a single man or 2 men who are not a couple have booked, i send them a message in which i explain about my houserules, that they must agree with these houserules when they confirmed their booking, and that i am not able to host him/them.
What happens next is that the guests want me to cancel their booking, which i never do because its going to cost me money (100 dollars i guess), a negatieve message at my reviews (“host has cancelled this booking XX days before arrival”) and it negatively effects my overall air bnb rating.
And besides that, its not my fault that they obviously didnt read my listing or/and houserules at all, so why would i make their problem mine.
Off course they also dont want to cancel themselves because they will lose their money because of the cancellation policy.
They often ask me if i can refund them, but there is nothing i can refund before the booking because i always receive the money 1 day after arrival. If i would refund them by that time, the dates will stay blocked and i cant sell the room, so i will lose money then too.
Is there anybody who can relate to this problem or has a solution?