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When did this happen?? I guess they just do this without notifying hosts?
It just doesn’t make sense to take reservations a long way in the future, does it?
I don’t know when they did it. IIt wasn’t like that a few weeks ago. I don’t remember being notified about such a large scale change or them consulting hosts.
I cannot remember what it was before. I think this is global, as it appeared to do say the same thing here in the US.
Most of the time when people come here they are planning a trip well in advance. Right now, the high season is completely booked out all over the island. I normally don’t get cancellations. The one I was complaining about at Christmas was an EC and they didn’t want to cancel but had no choice.
This could change though, now that canceling is a piece of cake. How terrible. Just terrible.
I just checked mine. I have strict, and it still says "50% refund up until one week prior to arrival"
I live in the US but our property is in the Caribbean.
Thanks @Como but only opening your calendar a month before if hardly a practical suggestion in areas like mine which has thousands of competitors.
And there is a huge difference between a guest having to provide evidence to cancel under extenuating circumstance and guests changing their mind on a whim because they know they can up to 30 days before. It makes a mockery of having a strict cancellation policy.
Obviously I do not know for certain what was said when I have have had EC’s, but my impression (I knew a fair bit about one) is that the bar is pretty low.
Most of my Guests are short notice, short term and newish otherwise it would be a much bigger issue.
Basically I put down the loss to a cost of doing business on the platform, annoying and hopefully I pick up another booking.
Forget where I saw it, but somebody posted using other means for taking advance booking and using ABB to fill in the gaps at shorter notice. I think they were in an area where people book usually a year in advance and each booking is a big ticket item.
Do guests have to prove ‘extenuating circumstances’ ? I run a holiday company and it’s amazing how many people come with sob stories to cancel their holiday, then suddenly do an about turn when we ask for proof. If a guest knows they can give a good excuse and get a full refund, they’re highly likely to do so unless it’s challenged.
Yes, they have to PROVE it, but the burden of proof seems to be relatively low. I had a guest cancel ten days before my lucrative Christmas season, claim deep vein thrombosis. Sounds real and she did prove it apparently. I think for a death in the family they can just submit an obit and be granted. So you could say this is my MIL and submit an obit with a different name than yours and get approved.