Ok what gives?? Guests had FIVE 5-Star reviews but they certainly were at the bottom of our best guests list.
This past weekend we had 2-groups. We really thought the ones with no reviews were going to be worse than the ones with FIVE, 5-star reviews!
The FIVE, 5-star review group violated the maximum number of guests, didn’t follow hot tub rules (beer caps, lotions), and on top of that they were pigs!
We just up’ed the minimum age from 25 to 30 because of this.
We had Airbnb contact the guests directly to ask the extra guests to leave as we are strict with our maximum guest rule.
We have not left a negative review for any of our guests to date – but thinking this might be the first! I am also thinking Airbnb should be involved in the review process and somehow leave them the review – they intervened and knew the guest broke the rules!!
We’re not trusting reviews any longer! We’ll see where the 30 year old minimum gets us!