I’ve been an AirBnb host for only two months now and have had about 7 bookings. I have a five bedroom lake home that is about 2 hours from where I live.
So, guests arrive and spend the weekend and my cleaning company reports dog vomit (including grass) on a comforter. It costs me $65 to clean because they have to take it back to town and then re-deliver it. Fine. BUT I have a no pet rule. So I ask the guest to pay for the cleaning and she declines. I escalate to AirBnb and mention that the guest breaks a house rule by bringing a pet.
AirBnb rules in the guests favor bc they have a policy not to charge for damage caused by animals. Ummm, so I’m risking my beautiful home by renting it and if a guest brings dogs and they eat a couch, I’m just going to be out the replacement cost?? It has left a bad taste in my mouth. If I were to continue with AirBnb past this fall, I guess I’d need to place a camera at the front door (are they allowed in main living areas?) I hate that you can’t trust people to be honest. I’m very annoyed that AirBbB has proof a guest violated rules and does nothing.
Just a vent! Boo!