Our home is not child proof. We also have a swimming pool. It’s not safe for children. Also, we have other rooms we rent in our home and other guests expect that there will be no children running around. They expect peace and quiet.
Earlier today, I had a request from someone wanted to come last minute and bring two children ages 7 and 9. Since the beginning, we state no children under 12, I answered no and explained why. I did not accept or decline. The clock kept ticking as if I didn’t respond so I refreshed the browser as I always do now but it still kept ticking.
I signed off and later signed on again to answer another request which I accepted (coincidentally for the same date). It showed my response for the first request still pending, as though I had not answered at all. I didn’t want to hurt my response time so I declined the request. It made me explain why so I said because of the children. Later I get this message from Airbnb;
I’m writing to let you know that another user recently reported a potential violation of our Nondiscrimination Policy, specifically as it relates to not accepting guests under the age of 12.
We are aware that local laws around this issue can vary. With that said, as a company that exists to create a world where everyone can belong, we are reaching out to ensure that you are aware of both our Nondiscrimination Policy and your corresponding duties as a host.
Our Nondiscrimination Policy states that hosts may not impose any different terms or conditions or decline a reservation based on the guest’s age or familial status, where prohibited by law.
Keeping this in mind, we encourage you to take steps to ensure that the operation of your listing and the standards you have set comply with your local laws on this subject.
For more information related to the Nondiscrimination Policy, do not hesitate to familiarize yourself with some frequently asked questions here: www.airbnb.com/help/article/1435
Thank you for your time and attention, and please do let me know if there is anything else that I can clarify for you.
The link they provide says nothing about children. This seems like a new policy. Once again, Airbnb changes policy and doesn’t bother informing the hosts. Has anyone else run into this?