No show requesting half refund

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Dear Forum, this is my first time to post here. I am confronted with the situation and not sure what to respond. My guest booked last minute and I accommodate. They didn’t show up and text me the next day requesting if I can wire them half the booking fee amount for them to go to a cheap motel.

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They booked, they paid, then decided not to avail themselves of the accommodation.

You’re under no obligation to refund.

Forget it and move on to your next guest.

JF

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Don’t wire them anything! It might be a scam in which they get money from you and then they contact Airbnb and get a full refund. Remember that you have not received the payout for that booking. Tell them to contact Airbnb if they wish to get a refund.

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Please don’t wire them anything. This sounds like a scam and, even if it isn’t, they should take everything - including all communication with you - through the Airbnb platform. They booked through Airbnb so it would be your best interest to let them handle it. I would upload that text to the platform and message them through the platform that all communication must go through Airbnb’s messaging.

Be cautious and safe.

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Thank you so much for this advice, I will follow it.

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Thank you for opening my eyes on this. I will follow through

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@Pelthia_Makgatho - welcome to the forum!

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ABSOLUTELY NOT.

This is a scam, report them to Airbnb.

Never, ever wire money to anyone you don’t know personally.

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Report them to Airbnb at once. Do not refund a penny. If they contact you again, ignore them.

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DO NOT REFUND! DO NOT EVEN REPLY. Report them to AirBnB immediately.

YOU DO NOT REFUND ANYONE ANYTHING> That’s AirBnb’s job – part of the reason they get a percentage of each stay.

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I want to enforce what others have said. This is most likely a scam.

Airbnb is very clear that you should not use any off-platform payment methods to receive money from or send money to guests.

The most likely scenario is that the guest’s payment is fraudulent and since it’s last-minute, Airbnb’s system might take a little time to reject it. You will never get a payout from it. If you make a refund through an off-platform payment system, then you are losing your own money because you never received any of the guest’s money.

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I don’t think in this case you’re obliged to do anything, they did not show up, so your guests are technically not covered by the flexible cancelation policy

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Incidentally, what’s this about the ‘spirit of Ubuntu’?

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FFS, you never heard of Google.

Barnsley burds… :roll_eyes:

JF

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