Had someone reach out to me about hosting her daughters graduation party on Airbnb. Approved it with her as she seemed nice.
Upon booking w Airbnb, within about 5 minutes, airbnb cancelled the booking due to suspected fraudulent behavior. She then immediately rebooked with VRBO.
Today she was meant to check in, but she had not completed her 3rd payment installment.
I called VRBO to find out what the options were, and they said all we could do was cancel the booking. I felt like this was a bit extreme, we both tried contacting the lady, and sending emails, but could not get in touch with her.
At 3pm she shows up with a truckload of food and gear for her graduation party, but the booking was cancelled, and VRBO told her it was all my fault essentially. VRBO technically cancelled the booking not me.
She just chewed me out on the phone for an hour and is threatening to sue me now. As i type this she is still out in my front yard and im worried she is going to damage my property.
I do not understand VRBO or why they are so inflexible. How is it that they allow the final day to come around without collecting the payment? How is it they cannot un-cancel a booking? I feel bad for this lady and understand why she is so upset, but at the same time i feel the need to protect myself and my property. VRBO said if she never made the final payment that I would not be paid the full booking amount.
I feel like VRBO is just this amateurish company that has no idea how to do business. They always want to put the host in the middle of everything and blame any issue on us. I am strongly considering to stop listing my property on their site, despite the fact that i can charge more than airbnb and receive about 25% of my bookings from their site.
I travel a lot myself and use airbnb wherever I go. I can only imagine how upset i would be if the shoe were on the other foot. I just do not know how I can fix this. She wanted me to write up a contract saying she would take all liability, but i just dont believe that would hold water in court if someone at the party got injured, and i would have no way to be covered if any property was damaged other than taking her to court so I told her it was out of the question.