A 5 minute phone call after booking came in to touch base with a guest and make sure everyone is on the same page would probably have prevented all this.
Then you could have called w texted her when payment was due.
I always call or verify with an automated message with the guest to make sure phone number is correct.
I would not look kindly on that. I rarely pick up if an unexpected call comes in.
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You can set up a call with the guest in chat.
I would not agree to that, and I would wonder what’s wrong with you.
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