A guest made a reservation of 4 nights for him and his girlfriend (from 2 different countries).
Upon their arrival to drop off their bags (3 hours before the apartment was ready), the way they flirted with each other and the way she dressed herself made me understand that it was a romantic getaway in bed. The guest told me that they would need also the sofa-bed in the living room because he preferred to sleep alone.
His girlfriend hinted with her naughty look that she would be naked and panicked because it was so cold in the apartment, (which was normal as I left all the windows wide open and all the heat turned off, just as usual while I’m preparing the apartment). I showed them how to turn on the bi-split reversible aircon, how to choose the temperature and asked them not to turn the heat off but to lower it to 18°C before going out. She then complained that there wasn’t bed linens… I found her rather fussy. Her boyfriend explained to her that I was still preparing the apartment which wasn’t ready for their check-in yet.
The bi-split (2000W in the room of 12m2 and 4000W in the living-room of 26m2) is powerful enough both for cooling (as low as 16°C) and heating (as warm as 30°C).
The next morning, the guest sent me a message: “We got everything. I just wanted to ask if you have a portable heater by any chance? The wall heater doesn’t really heat the place so well and as soon as you turn it off, it gets very cold, especially at night…”
I was working and I answered him, " As suggested, please leave the two heaters at 18°C before going out to maintain a minimum temperature of 18°C. You are not supposed to turn them off during your stay. When you are in the apartment, please increase the temperature to your preference. They will put themselves in standby mode when the desired temperature is reached. Once the temperature falls, they will turn themselves on.
I’m sorry that you find the heaters not performant enough for you. If you wish, the Airbnb CS can help you find another accommodation. I can refund you 3 nights of your stay." I also called Airbnb CS to contact the guests to propose them another accommodation nearby. An hour later the guest informed me that he had bought a portable heater in a supermarket and it should be ok.
I sent them a message reminding them that the check-out time was no later than 11am and that they could leave their bags and come back to pick them up before going to the airport if they had a late flight. I also asked them to read the checklist before departure and not to strip the bed linens. He confessed to me that his girlfriend had got her menstruation and the sheet got stained and asked if I wanted her to put the sheet to wash. I told him not to wash it because when done improperly the stains could become permanent and that I preferred to take care of that myself.
When I arrived, all the bed linens and duvet covers were stripped probably they didn’t want me to visualize the stains. A duvet cover, 2 fitted sheets and 2 cotton mattress protections had got 6-8 blood stains at different places. The waterproof mattress protection wasn’t stained. I spent 2 hours removing them as some stains were very difficult to remove even with hydrogen peroxide. Some of them were probably there from day 1 onwards. I was happy that I succeeded to remove all of them.
The fitted sheet on the sofa-bed got a few big greasy sweat stains. I washed it twice with laundry soap, dish detergent and ammonia. When it was still wet, it looked entirely darker and I couldn’t see if the stains were there. But once it was dry and put on the bed, I could still clearly see the greasy stains and I had to wash it again.
I found them inconsiderate although he was courteous.