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Just this morning I got a reservation request (for December 2016) which I accepted. Just now I got this message from Airbnb. I checked the guest’s account - it no longer exists.
The person concerned seemed perfectly harmless. I found her Linkedin page, and I think she had some good reviews - though now I wish I had paid more attention.
Has anyone ever received a message like this from Airbnb? Any idea what might have happened?
My name is xxxx, and I’m a Trust and Safety specialist at Airbnb. I wanted to notify you that reservation xxxxxx with xxxx has been cancelled in our system.
Unfortunately, we’ve received quality assurance information regarding this guest and we’re no longer able to support them as a member of our Airbnb community. Your calendar should now be open for the affected dates.
I’ve also reached out to xxxx to let them know this is no longer an active reservation. We’ve refunded them in full and they are aware that we’ve let you know about this cancellation.
Please know that Airbnb would never attempt to act in a manner that would compromise you as a host, and situations like these are very rare. We truly apologize for any inconvenience this may have caused. If you have any questions or concerns, please let me know. We’re here to help!
That is odd. I never had that happen either. I’m guessing there was something red-flagged about this guest. Did you ask airbnb what they meant by “receiving quality assurance i formation” about this guest?I’m not sure what that means.
It’s obvious AirBnB had a reason to cancel this person’s account. I’m not exactly sure what they meant by “receiving quality assurance” information either, but I get the idea that there was something not so good about this guest.
It was probably a fake or stolen account and Airbnb found out when the charge went through. The platform is well known and scammers, phishers are trying to get into the system. A few months ago I had a spate of inquiries all the same message but different profiles asking me to click on a link because they saw my listing elsewhere. I reported all to Airbnb and they removed the accounts. My mother didn’t raise a dummy!!
You mean it wasn’t the person pictured in the account? <:shudder>
That makes me think that maybe I should engage in a conversation with the guest before accepting. If the person’s account information looks reasonable and I can find a corresponding Linkedin or Facebook page I just accept.
Pretty sure they can mimic an account and if the real account holder responded to an email like mine their own user name and password could have been stolen. But usually they pose as hosts, not guests but who knows, my criminal mind is not so proficient!
Airbnb is doing criminal background checks and something in the guests record could have her canceled or it can simply e that her last experience was very bad for the host and therefore she is banned.
My name is XXX, and I’m a Trust and Safety specialist at
Airbnb. I’m writing to inform you that your reservation XXXXX with
X. has been cancelled on XXXXXX, and unfortunately we can not
provide a compensation or payout for this reservation. It
has come to our attention that this guest may have violated our Terms of Service and we wanted to notify you as soon as possible. We’ll be
contacting your guest of the cancellation shortly, and we strongly
recommend ending all communication with them.
I asked what happened and got this response:
In order to respect our Privacy Policy, I’m only able to
share account details with a third party if I first obtain consent from
the account holder who made the reservation. Unfortunately, at this
time, I’ve been unable to obtain this consent.The
actions we took against this guest’s account were in the spirit of protecting our community from fraudulent behavior. We are sorry it was
on such a short notice. You are a great host to our community, and we
appreciate the excellent services you provide to your guests.
The reservation has been suspicious before:
no reviews, new Airbnb profile
according to profile, guest from Bulgaria
UK mobile number in the Airbnb account
guest contacting me from a French mobile number
guest telling things like “don’t worry if you will be unable to contact me on Airbnb in the future, their system is broken. If my account is blocked, contact me on whatsapp”
I had the same with a Flipkey reservation of a guest from Africa with a Philippine mobile number who never answered. Cancelled “due to payment fraud” 4 days before arrival.
