Hi friends. I am scared and frustrated as I write it.
I had a guest who stayed with us for 1 night. She booked for herself and claimed to be here for a conference. After she checked out I came home and as I was going through the listing I found our personal items missing such as:
- my coat
- my husband wedding suit and some other stuff
I asked the guest and she said she had no clue about these items. I still made a claim of $500 as I was sure these things were in the storage when I checked her in, but I did not have any proof rather then my word.
I run to my community manager to check the video cameras that we have all over our condo.
I got a reply today with pictures of her plus 2 guys that she brought with her to take our stuff out. I also have a picture of the license plate of the car they were driving away.
She also stole few packages from our neighbors!!!
She checked out 2 days ago and have not received a payout yet - it was a fraudulent transaction as well. I’ve been talking to AirBnb few times already and till the last moment they would not tell me it was fraud, they explained the delay being “random safety checkout”.
Anyone had similar experience? I have 2 questions bothering me:
- will I get a payout for hosting this “guest”
- what are my next steps? Do I file a police report? Do I contact a guest and tell her I have a proof or its gonna scare her away?
Many of you have helped me big time. Look forward to hearing from you in this difficult moment!