A few days ago I said I would make a post about how I resolved my makeup issues with guests. I’ve shared it before but I am sure it is lost in some other threads.
I used to get so infuriated with guests smearing their makeup on nice towels, makeup getting on the sheets - along with allowing their family to eat/drink in bed. Well of course your 6 year old is bound to spill whatever he/she is eating/drinking in the bed! I wasted so much time spraying with stain remover, washing, and then having to recheck to make sure the stains did come out before putting in the dryer.
So I made several attempts to try to get guests to change their behavior. I played with the wording on house rules. I added a basket of rolled white wash cloths for them to use (noted in my house notes document). I added cotton pads…still guests just ignored me.
Then guests starting washing my towels and sometimes set the stains in. So now I couldn’t reuse for other guests. But they noticed in my house notes that I said I would charge them for staining the towels. Well I only meant if the stains could not come out. So basically guests were doing as they please and then just laundering the towels and sheets sometimes, folding, and pretending like they were trying to be helpful. Yeah right!!
Finally, I no longer have this problem. In my house rules section I have a section regarding towels/linens. I tweaked the wording. Feel free to borrow it:
Towels and Linens: Please be respectful of bed sheets and towels. Makeup/foundation, face medications/creams, and tanning products will stain and/or bleach linens/towels. Rolled brown towels (stain resistant) are in a basket provided in each bathroom for removal of these products. Please avoid using regular hand/bath towels with all skin products. Guests are not to wash laundry belonging to the cabin in order to hide stains. Housekeeping will wash all laundry. Unsalvageable linens/bath towels will be charged to the guest.
I then purchased the “Bleach Safe” brand 13 X 13 towels. They are stain/bleach resistant. I chose the color brown because it goes with the cabin. I bought mine at Sam’s Club but they sell in other places online. This is a picture of what they look like: http://blusand.com/bleachsafe-barista-towels-13-x-13?gdftrk=gdfV23764_a_7c3444_a_7c13521_a_7c61&gclid=CN2Q3qi1-M0CFdgXgQodcCAPjA
I have the towels rolled nicely in a wicker basket along with a lamenated card that says this:
"Bleach/stain resistant cloths for:
• Makeup removal
• Facial Medications
• Tanning products
• Whitening toothpastes
• Creams with Benzoyl Peroxide
Thank you for not ruining regular
hand/bath towels with these products "
I also send out a house notes doc that goes over many things about the cabin. But I also insert the towel/linen section again. And I always ask guests to confirm they have read the house rules on the listing BEFORE I accept request.
So after I accept request I then send out the house notes document along with my departure checklist.
Between the bathroom card, house rules, and house notes…hopefully guest has now read my information three times - once before booking, once after I accept booking, and once a day when they are in the bathroom…lol.
My market is in U.S. and I mostly get all Americans. This method seems to get their attention. Overnight my issue disappeared…it still makes me weepy with joy