This forum is dedicated to connecting hosts with other hosts. Sign up to get the latest updates and news just for AirBnb hosts! Note that we are not affiliated with Airbnb - we are just passionate hosts!

Someone here offered a common-sense approach to checking our star rating and I can’t find it now. Could it be posted again, if I promise to write it down?

I have 151/154 5-star reviews and tried to calculate the %this way:

Total # of stars possible 770
divided by my total # of stars 755

I’m either using my calculator upside, not understanding the result or - most likely - am unclear on the concept!

No- you multiply the number of 5 star reviews, the number of 4* reviews , etc. add the totals and divide by the total number of reviews.

Example:

150 x 5* =750
5 x 4*= 20
1 x 3*= 3

773 (total number of stars earned) divided by 156 (total number of reviews)= 4.955

To make this more visual and simple for you, rather than an abstract formula, so you can hopefully understand it:

You put out a plate of 12 cookies in front of 3 children. One child immediately grabs 5 cookies, one grabs 4, leaving the last child with 3.
You say, “No, no, kids- you have to divide those cookies up evenly.”

1 child has 5 cookies = 5
1 child has 4 cookies = 4
1 child has 3 cookies = 3

Total number of cookies- 12. Divided by 3 children= 4 cookies each.

Now imagine the number of children are the number of reviews and the cookies are stars,- the number of cookies they each should get is the star average.

Seems related to your other post, but I don’t see all of the necessary data. What is needed is the total number of reviews and the number that were 5-star, 4-star, 3-star, 2-star, and 1-star overall. I’m not sure if your listing is in your profile, but even if it is, I don’t think I can see it without a lot of work.

You’ve calculated: 151x5/154x5=151/154 =98% which is the % of your reviews which are 5* so will be a number <=100%. You want to calculate something like:
(151x5+3x4)/154=767/154=4.98 which is the weighted average of how many stars you receive assuming 151 of your reviews were 5* and the other 3 were 4*.