Lying guest sneaks in extra guest and requests early leave

[Helsi]

I am sorry this happened but hopefully you can learn some lessons from your experience and handling of it.

1. You need an actual co-host rather than a neighbour who can sometimes come in to clean

2. If you are hosting remotely always check CCTV on arrival - and checkout - and intermittently throughout the stay. (or it’s rather pointless you having it)

3. When he complained about the noise you should have arranged for someone to go and verify it/ask him to record it the first time it happened.

4. Personally I would be asking customer services to keep the long term booking cancellation fee and charge him for the extra guest. I really don’t understand why you state

@cyjoy

Yes I understand I should never say anything to the guest including I see your behavior via CCTV

What is the point of you having CCTV if you aren’t going to use it to reinforce your house rules.

And finally why on earth are you letting him stay at your place - if you are going to refund him for the remaining days, then get Airbnb to kick him out now for having a guest who hasn’t booked and paid staying there (I am presuming this is against your house rules).

It doesn’t matter whether he is going to be local, leave him an honest review and make a claim for the extra guest.

Don’t get into game playing with his employer.

Interestingly I looked back at your post from nearly two months ago when you asked for advice on hosting remotely and I can see I suggested to you

@Helsi

• Make sure you employ a co-host to manage the property while you are away and be on hand in case of any problems, to manage the cleaner etc
• Also look at installing CCTV so you can monitor guest behaviour/ensure extra guests aren’t sneaking into the property

Sounds like my advice fell on deaf ears