I’m not quite sure how the reviewing process works when it comes to rating a guest low. I have a guest who I may have to review poorly; I’m not 100% sure until they check out in an hour. I hope not! But if I do, I want to understand the process. I am a new host; they are my 4th guest. I have three 5-star review so far and the first three guests were wonderful experiences.
When would you suggest I review them if I have to rate them low? I’ve read so many things about when/what to do when rating a guest low, that I’m totally confused as to what is true and what is not.