I am feeling quite hopeless - we became superhost two weeks ago and since then we have noticed our listing stopped showing up from the search result for guests. We can see the listing only if we log in but once we log out and search as guest it completely disappeared. At first we contacted airbnb and was told it was because of our low accpetance rate, and we were suggested to turn on our instant booking. We did that but when we searched later on still no result for our listing, yet our neighbour’s house with no review and all blocked date would show up. We then contacted Airbnb again and they confirmed yes there must be something wrong.
Since then we have contacted airbnb and followed up with them everyday (email, calling, twitter, etc). We were advised that the customer service team sent the ticket to the tech team but no update from the tech team whatsoever.
This is a serious issue for us - we have 20 reviews all 5 stars, we always try our best to provide the best quality airbnb experience to our guests but when it comes to hosting issue we are feeling the lack of support from Airbnb.
Can anyone please shed some light?