Final update: I spoke to a new rep. yesterday who re-confirmed for the most part what I had been seeing with sometimes showing in search results. He said he could send an email to another dept. but there is no direct number or direct email. And he said he has no timeframe of when a rep. will get back to me. I asked him what my next steps are when the rep. doesn’t call back, and he said to call customer service again…lol. Then I asked what will be done differently, as right now no one has been willing to help. He hung up on me.
Then last night an Air rep. called and I missed the call. She sent an email to have a phone call today. She just called, and said there is nothing they can do. She said that I show up in every single search she does. I said “oh that’s weird considering yesterday’s rep. confirmed my findings, other superhosts have confirmed my findings, and I just tested again today to reconfirm. Yet the only people who claim to ALWAYS see my listing are reps. who work at Airbnb.”
Then later in the call she did agree that I don’t always show up but there is nothing she can do. I told her I could understand if my area had 1,000 listings and only 300 could be chosen. But the fact that 18 show sometimes means there is no reason my property is being hidden.
So then she said the one thing she could do for me…(here I am thinking she will offer me a gift certificate or somethiing)…is she can send me an email with tips on social media, etc. and how I can improve visibility for my listing…lololol - Seriously!!
Airbnb wants me to send guests to Airbnb to help them out?? - hahahhaa!!