Our check in time is at 5pm (yes, I know it’s late, but we have jobs and it’s the only way we can make it work). Still, over 80% of booked guests asks to check in earlier.
Some people even show up in the mornig, without notifying us, expecting to be able to check in.
Some days and during the weekends I’m able to let people in earlier when they arrive to drop off their luggage. The problem is, some people are not only dropping of their luggage and leaving, they want to change clothes, use the toilet and some people even start cooking, which makes the cleaners job very difficult. I’ve even had people taking pictures of the not ready apartment and after complained the apartment was dirty and untidy!
I feel I should give people the opportunity to drop off their bags early whenever possible, but in the end I’m not getting much credit for it. It’s just a lot of extra work and hassle and not many people are giving us credit for it when they write their reviews.