Losing my mind. We rent a really nice room and also a glamp tent and include hot breakfast. In our house rules and manual, as well as in a question the guest must answer before booking, we state that the kitchen is not available for preparing meals, except for microwave to heat already prepared food. So guests, many of them, are showing up with grocery bags full of food, asking where the pots and pans are. What the heck? Suggestions?
Double check to make sure you have the kitchen unchecked on your amenities. Other than people being absolutely clueless and not reading is the only thing I can come up with.
If possible put a microwave in a separate area away from the kitchen and don’t allow them in the kitchen at all.
Unfortunately, your listing probably needs to say right up front NO KITCHEN FACILITIES FOR GUESTS.
You need to make it clear in your listing and again when they book, because if you have guests doing this on a regular basis I think it’s your communication.
Yep. It’s clear. We haven’t had this problem until recently.
Do you have pictures of kitchen shown?
I had this problem in a begining too often, then took down kitchen picture . I also put in several places " no kitchen use"
I was allowing kitchen use for light cooking for few years and recently took down kitchen as amenity all together . But i put minifridge and microwave in each room. We always offer hot drinks but about half of my guests refuse .
We don’t offer any breakfast ,there are plenty of inexpensive option 2 Min.walk.
Hope you still don’t let use kitchen even if they show up with bags full of groceries .
Unfortunately there are hosts who believe that writing something down in the listing and ‘in the rules’ means that the matter will be adhered to. The fact that guests are ‘constantly challenged’ shows only too well that this isn’t the case.
If a host is finding that a problem happens repeatedly, and it’s a problem that other hosts don’t face, then this strongly suggests that the host has a problem that needs to be rectified.
When the guests get the house tour, the host or co-host can very easily mention the situation. “Oh, by the way, I’m sure you read that there are no cooking facilities here for guests? I mentioned this because recently we had guests who didn’t realise, ha ha. So I’m just checking because I’d hate you to waste money…” then hand them a printed list of local restaurants and coffee shops.
The alternative is talking to guests when you or your co-host see them bringing groceries into the property which is rather closing the door after the horse has bolted.
Good idea. We have a dorm fridge in the guest room, so a microwave could complement that. It’s just strange that after hosting for two years that this is suddenly an issue.
If you do not use the kitchen for this meal preparation, perhaps turn off the stove, by turning off the gas or turning off the breaker.
In the last week I had two bookings for more than two people by new users. I have a small guest suite with no kitchen or lounging space. Hosting 5 years and I can count on one hand the number of requests or attempts at more than 2. Sometimes there seems to be a sudden upsurge in issues. Maybe it’s just the summer rush and the growing popularity of Airbnb.
I recently discovered that the previous app update changed many of my settings. My listing no longer showed that parking, WiFi and several other amenities were available. It did show the kitchen and washer & dryer as being offered. Which they are not. I have always checked my listing for accuracies whenever I do the update and this was not the first time it has reflected inaccuracies.
Yes, very possible.I neglected to mention that these are by and large first time Airbnb users. I have changed our IB requirements to include a host recommendation.
So guests are answering a question - they’re fully aware they don’t have kitchen privileges - but show up with groceries anyway? That’s bold!
I really think we’re seeing a shift in guest type now that Airbnb is mainstream. They’re reading less and assuming more, based on how prior hosts or hotels do it.
Guests seem to do better when they have clear “everything in here is available to you” or “this room is entirely off limits”. Conflicts seem to arise when it’s mixed “you have access to this room, but not these things, and only for the hours of 4pm-6pm”. In a hosts’ head they think they’re being generous to give access, but I think guests do better with “yes you can use all of this” or “no, you can’t use anything in that room”.
The easiest solution is to set up a guest food prep space and bar them completely from your kitchen. I converted a closet into a “breakfast bar - for beverage or light food prep” by adding a waist-high shelf. They have a small fridge, microwave, toaster, and coffee machine. They put their dishes in a bin and I wash up.
@OffCameHerHead - there are a few comments above that you haven’t responded to? Do you have a photograph of the kitchen on your listing? Do you relent and let them use the kitchen if they turn up with groceries? Do you mention the unavailability of the kitchen during the house tour? Have you absolutely checked that the listing hasn’t mysteriously altered as @DozerPug suggests?
It’s mentioned in my description and my rules. But there’s a microwave and a mini fridge in each room.
I think you’re right about making things black and white. I.e. Boundaries. The B Word. I sometimes feel like I’m insulting people’s intelligence by explaining everything that’s already in the rules, and after they say they’ve read the rules. But clearly we need to do that.
We have an open LR/kitchen, so the kitchen is visible but not accentuated in one photo. Sounds like we will change the photo. We allow guests to use the living room at night. We relented once with oven use, with others we emphasized the microwave reheating aspect.
I stopped blaming guests for repeated mistakes …may be it was time to look what I was doing wrong .
My biggest issue is overuse of AC. Yeah…I can talk for another 10 years how wasteful people are and how unreasonably cold they want to stay…but all I had to do is put Nest WiFi controllable thermostat. I still to this day didn’t do it …but at least I don’t complain on guests anymore. This is my next week project when I come back from my trip.
I had ongoing problem with toilet not being flushed properly . I kept telling people to not put so much force and do it gently. Didn’t work …guests still put force and toilet constantly was in repair…Untill we bought new toilet.
Then another issue …taking shoes off.
9 of 10 guests never took them off…until…big sign on a front door , shoe rack inside …and multiple rugs solves the problem 95%.
I still get guests who is oblivious to all of that but at least it’s in minority now .
Kitchen use is not offered in amenities. I think we’re seeing some real budget-minded travelers, among other things.
This is another quote that should be embroidered on the finest silk, framed behind glass and hung on every host’s wall.
I agree that if a host is having a repeated problem, then it’s up to the host to find ways of dealing with it.
Some problems are common to all hosts and there’s not a lot we can do about it - I mean, if the Queen was offering Airbnb en suite rooms in Buckingham Palace for $100 per night she’s probably find that there was some smartarse guest or other give her a 3 for location and a 2 for value.