It's not to often a guest inquiry surprises me like this one lol

[Allison_H]

That’s nice and all, but many guests don’t understand that “flexible” means “we need to coordinate a mutually agreed time”. Some see it as “whenever I damned well please and you can’t tell me otherwise”. And Airbnb doesn’t have a good track record of supporting hosts in that situation.

And then you get dinged in the ratings.

No, thanks - I’ll keep my “after 3pm” time and flex when I can.

Taking the definition of "flexible check-in time" a little far

Had someone book for their visiting parents who were coming into town on a redeye flight. When I sent them the check-in instructions (that stated they could check-in anytime after 2pm [my default]) she was very upset because the flight arrived at 8am and thought they could show up right away since the listing states check-in is “flexible.” As I (unfortunately) didn’t have anyone booked for the night before, I said it was fine in this case, but explained that for future reference most people don’…

Entitled guest expects to arrive at 5am next day

Not quite sure what is happening this summer, but it feels as though the amount of shitheads are increasing. I’m also so glad I found this place. I get a request from a lady who mentions her great reviews in her first message. I found this unusual, I have been doing this for over a year now and this was a first. She booked through instant book so I don’t really have much choice as to who I choose. Anyway, she says she will arrive at “9 or 10pm” the morning of her check in date. Fair enough, I w…