Not quite sure what is happening this summer, but it feels as though the amount of shitheads are increasing. I’m also so glad I found this place.
I get a request from a lady who mentions her great reviews in her first message. I found this unusual, I have been doing this for over a year now and this was a first. She booked through instant book so I don’t really have much choice as to who I choose. Anyway, she says she will arrive at “9 or 10pm” the morning of her check in date. Fair enough, I will wait. I have always accommodated guests who arrive late at night.
I should mention that it’s a Tuesday and I do have to work the next day.
She messages me later that evening that her new ETA is 12:20am, not accounting for bathroom/gas stops. Kind of inconvenient as I’m dead tired but I say nothing, tell her okay and not to rush. I’m guessing she will arrive around 12:45am, 1am at latest.
2:30 am rolls around and I still haven’t heard anything. I have to wake up in less than 3 hours so I text her telling her I’m going to sleep.
She then says she “understands”, but then says she’s 92 MILES AWAY and what should she do when she arrives (in I’m guessing 2 more hours—so 5am). Sorry she says, she stopped at a rest stop, etc.
I’m too tired to even begin to grasp how entitled this lady is.
I message back saying that her reservation was yesterday and that she can’t arrive at 5am and I can’t talk any longer, going to bed. I then get a message saying she cancelled. I call airbnb to ask how she can cancel when she never showed, explained the situation. They apologized for her and told me they got her a new stay and that I will definitely still get paid, etc.
Next morning I wake up dead tired, run errands, and then for some stupid reason I message her trying to be nice and hope she arrived okay, etc.
Shithead actually goes off on me and says I left her and her dog on the side of the road lol, and how I owe her an apology.
Am I taking crazy pills here? I’m shocked.
I explained to her that her check-in was on Tuesday and not Wednesday morning and that I cannot wait up for her all night. That she can’t check in the next day on a one-night reservation.
She keeps going, messaging me back about how AirBnb refunded her, etc.
I explained that Airbnb has good customer service and wants to help it’s clientele, that in no way means she is right and that this IS NOT A HOTEL, that in return for the cheaper price than a hotel, she has to abide by the hosts rule.
Again, she blames me for “being uncomfortable” with her arrival time.
I am still in disbelief at the level of entitlement.