Alright, you guys aren’t gonna believe what this woman wrote to me. Fortunately, she did it through the Airbnb messaging system, after I wrote to her there to make sure everything was documented for Airbnb’s sake. And fortunately, half of what she said is provably false.
But when a guest gets upset with one thing, this just goes to show how they start making more things up to make you look as bad as possible.
In her response to me, she made the following, ludicrous charges…
She said, that we should have mentioned, “in the details of your listing that the guest has to carry their baggage all the way to the 3rd floor. It’s very vague and hardly understandable.”
Okay, so she said what we said in our listing about being on the 3rd floor was very vague and hardly understandable. I now quote for you exactly what our listing has always said about that… and tell me if it is at all vague or “hardly understandable”.
In our listing we say this:
“We’re on the third floor of a walk-up building - which means there is no elevator, so yes, there are three flights of stairs to climb.”
Then she said, “for your information the extra mattress in the room is extremely uncomfortable. I didn’t know it will be a air mattress and not a normal one.”
But here’s what our listing says about the beds:
1 double bed, 1 air mattress
It couldn’t be clearer that it’s an air mattress! It says, “AIR MATTRESS”!! I’m sure it was seem uncomfortable if you were expecting a real bed. But not only do we say there is a bed and an air mattress for a thrid person, the pictures of the room show only one bed and it’s clear from them that there is no room for another BED!
She is right that it’s not a normal air mattress. It’s a premium one. We buy on the more expensive end for our guests’ comfort.
Then, the one that gets me the most, she said, “when I booked I was not told if the air conditioner will be switched on depending on the temp outside.”
Seriously!!?? Who doesn’t turn on AC based on the outdoor temperature???