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A friend booked an airbnb for us; I was surprised when I was asked by the friend for my name and email address when booking (it came up as part of the booking process). It was not thru the messenger, but was requested thru airbnb (fill in the blanks). I am wondering if airbnb does this whenever there are more than one guest? And is there a way for me, as a host, to have this information too, or is this for airbnb only?
And, why not give the host a list of the additional folks - it would be a great benefit. Is there a setting I missed on MY airbnb?
Not sure if this is a trick question but Airbnb has been collecting party-traveller info for a while which shows up for the host in two different places:
On the âTodayâ tab where your check-in/currently hosting/check-out guest is shown (at least on PC). It will (would) show multiple profile photos of the travelling party. If the booking guest just selected 2 guests but fails to provide any personal details there wonât be any other profile pics shown beside the one who booked.
For us hosts, go to âReservation Detailsâ then scroll down to âBooking Detailsâ right below you see âGuestsâ and to the right a link âViewâ. There you will see any additionally guest if the booking guest has provided their info as mentioned above. Best case scenario, you will see the other guestâs Airbnb profile as well.
However, we do not get their E-Mail address or any other means to contact them besides the name that the booking guest provides. This could be as annoying as 'T.J. â or literally all the necessary details of an Airbnb guest including the reviews they received etc.
A âfriendâ asked âfor your nameâ âŚare we all friends here already?
Iâm not sure when ânowâ started but at least until one month ago it was not mandatory to provide additional info for the fellow guests. I donât know if ABB is handling this differently in the EU than in the US though.
As someone who uses Airbnb as a guest regularly I can confirm that this has been there a long time, I have always filled it out and I believe it is optional. It says âLet the host know who else is coming,â or something to that effect but it isnât required in order to make the reservation. I expect to be making more reservations in the coming weeks and I will try to remember to grab some screen shots next time.
I am just surprised that this information is not shared with the host - I I have many âcouplesâ and unless I asked the primary guest would have no information.
Thereâs a lot of things that arenât shared with the host- guestâs ID, credit card info, where they live, email address. Hosts would have to request that info from the guest if they wanted it.
Some of that info IS shared with us IF the guests decide to provide that information. Airbnb isnât making it mandatory for the guests to put that information in their profile.
For some reason Airbnb does provide the phone number even if no other profile info has been given. I do see several guests who did list which town, country they reside. Although, this even doesnât mean much as weâve had guests with a different residential address on their IDs. We even had guests with only a made up first name and no family name in their profile. That was a bit unsettling.
French law requires the hosts to collect all that info and more from non-French nationals that stay at any type of accommodation (fiche individuelle de police). It is most welcome and we enforce this law to the max Itâs a little piece of mind knowing who actually is sharing our roof with us.
Yes, many European countries require registering guest ID info. You have an advantage over other places in that regard.
I guess Airbnb shares guestâs phone numbers with hosts (and vice versa) so users have at least one way of getting in touch with each other if messaging on the platform isnât practical sometimes.
Iâve had a few confirmed guests whose phone numbers were said to be âunavailableâ. But when I asked them for it, they were all easily forthcoming.
Guests donât necessarily know what info Airbnb shares with hosts. Iâve read posts by guests who wonder why the host is asking for their ID, assuming that Airbnb makes it visible to hosts.
Iâve been lucky- Iâve never had a guest whose full name (first and last) didnât appear once their booking was confirmed. Not that Iâve ever, also luckily, had any reason to need it.
Never had what happen? Having to get in touch with guests off-platform?
I use whatsapp a lot with guests. Of course I wouldnât do it for anything that needed to be documented, but it works well for guests to let me know when they have boarded the bus after they leave the airport, which is about an hour away, and again when they arrive at the bus station here so I can pick them up.
Or if Iâm going to go out shopping at the big supermarket, a half hourâs drive away, and my guest is out and about, or up in their room and I donât want to disturb them by knocking on their door, Iâll send them a whatsapp msg. asking if thereâs anything theyâd like me to pick up for them.
There have also been times when my Wifi is down, but I can still phone or send an SMS message if necessary.
Airbnb shares the booking guests phone number every single booking. Are you saying that Airbnb doesnât share number of the booking guestâs guest? If so, no they wonât because they donât ask for it. They only ask for the additional guestâs full name and email address.
As I said in the first post here, As a host I have NEVER gotten âadditional guestâ names or emails from airbnb. Until I booked recently, I had never seen airbnb ask a guest for the names and emails of âadditional guestsâ.
As a host, I think it would be a good idea for hosts to have that information - or at least the names.
When I need added information from guests I ask them for it. I only ask Airbnb for two things, bookings and payment processing and delivery. Neither Airbnb nor I can force guests to provide it; I can miss out on a booking if guests donât care to provide extra information.
I recently accepted a third party booking and I asked for contact information for the guests. The person booking said he would send passport photos for the guests because they didnât have cell service and didnât speak English. That was fine with me and I also live here and met the guests. If I needed something I could just go knock on the door.
Iâm sure some hosts are rigid about wanting information about every guest that is on their property and thatâs fine. Others of us can take the bookings of guests who donât want to supply that information.
Since airbnb requires it, I also require it from my guests. The wonât airbnb share the name with me first, the host?
Iâm sure primary guests are puzzled when I ask for the name of the second guest - after all, it was required by airbnb to tell airbnb this info and they just did - and not being able to cross-check this info leaves a host at a disadvantage.
Yes, every host is different which is why itâs important to develop a hosting strategy thatâs right for them, their rental and their location.
Iâve never asked guests for additional information. (It would be different if it was required by local authorities, of course).
If a guest is up to no good for whatever reason, they wouldnât give accurate information anyway.
Even if the guest doesnât have any malicious intent, thereâs still the prospect of the fellow guest being a married lover or a couple that shouldnât be together for whatever reason. (Both my apartments are one-bedroom in a fairly romantic location so many guests are with someone they shouldnât be with).
Also people are getting increasingly weird about privacy and that Big Brother is watching.
Iâve said this many times here (ad nauseam, I know) but in the âolden daysâ, when I started out in this business, all we used to know about a guest before their arrival was their name. And there was no guarantee that it was their real name.
I can appreciate that. I know a couple of people who have had their identities hacked. Seems like all a professional scammer needs is your ID and your phone number and they can start messing up your life.
âŚare we all friends here already?
Itâs a little piece of mind knowing who actually is sharing our roof with us.