In my welcome letter with the instructions on how to access the unit, I remind them nicely what was written in my listing that they seem to ignore. Here’s the sections that I was getting the most complaints about and have now added in the welcome message. I had double lines between the sections and use headers that helps them find the info quickly,
- I used to get complaints all the time about my kitchenette not have a sink and how I provide paper and plastics goods. I would also get complaints about real mugs and white glasses so this is how I dealt with it. Haven’t had a single complain since:
- We provide filtered water, coffee, tea and snacks. The kitchenette includes a toaster oven, microwave, coffee maker, elec. tea kettle, and mini-refrigerator. Per listing there is no kitchen sink so we provide paper plates, and plastic cups and utensils. Wine glasses and coffee mugs are available upon request prior to check in.
- The manual is on kitchen table and includes wifi info, transportation suggestions, restaurants, grocery stores, medical needs, etc. If you order food delivery don’t forget to give them the instruction on finding the house.
I also get a lot of complaints about using public transportation. I have a whole section that explains when it runs and provide maps and sedulous and have a very detailed second in my listing but I now also include a whole section of getting around the end of the welcome letter. This too has stopped MOST but not ALL complaints about the bus to the Subway not working on weekends.
BUS AND TRAIN INFORMATION
This website page is a great resource for more information about riding the T, prices, ticket options, etc.
mbta.com/guides/boston-visitor-guide
The bus schedule can be found here: (weekday only, no holidays) https://www.mbta.com/schedules/131/line?date=2018-09-10
When going to the city from the suite you want the direction inbound to Oak Grove. Your stop is on Waverly at the corner of Laurel. (Map in suite)
First bus to Oak Grove is 6:54 am and last bus is 2:28 weekdays only. Bus does not run on weekends or holidays. Combing back to the suite from Oak Gove the last bus is 6:54 pm. You want the stop Laurel at Sycamore. If you need to be at the Subway before or after the times the bus runs or on weekends or holidays, you will need to take a ride share to the station. (About $10).
When leaving the Oak Grove Station, to catch the 131 bus (weekdays only) go left as you walk out of the turnstiles toward Banks Place. Walk down stairs. Walk out the doors in front of the stairs, turn right and the bus stop is right there.
If you call a ride share from the Oak Grove T subway station, be sure to tell them to pick you up on Banks Place of Oak Grove (Main Street side of the T station).
Hope these suggestions help. I also leave a very details manual with the sections tabs for restaurants, medical, shopping, etc.